Some time ago I wrote an article about always great customer service. She received an important reaction, so here's a bit from the other side of the bar. If you as a service person to remind people to know, try these tips:
Check out the customers.
For heaven's sake, make eye contact. I want to get away from a seller, a customer service representative, or the appointment of secretary walk in the office of my doctor if he or she does not give me the courtesythe recognition of my presence.
Present a professional appearance.
If you're a man, do not tell your pants. The customers are not interested in the view of the underwear in your underwear or whatever. If you are a woman, keep your bra straps from her eyes and your belly covered. You're at work, not a club. Cover up your tattoos during the workday. Self-expression is turned off in order, but some customers are from an excess of body art or piercing. Let yourMessage T-shirts at home, especially those having to do with bodily functions, or of sex. And while you're at it, look at your mouth. The workplace is not the appropriate venue for foul language, especially within earshot of customers.
Keep your mind on your work.
Talking on your cell phone or holding a long story with a colleague is simply rude, if they wait for a customer on your support. He or she is probably not interested in what Tanya said Jerod and vice versaversa. You are at work, to do your job, not to talk to your employees.
Answers, which consists of more than "yes" or "No".
If you are not out of the house muttering something, too: "We do not have that." Find out if more is coming. Provide telephone or e-mail to the customer when coming to another show. If you really want to capture customers for life, tell you where they can find the article, even if they are in competition. You will not forget you. They come back becauseThey helped them. Guaranteed.
Solve the problem of the customer.
Do not argue. Not be justified. Not disagree. Do not tell the customer: "You have to understand our policy." If you are not exactly what the customer wants, offer themselves what is possible. And if you do not resolve on the part of the customer problem, find the person who can. Immediately. Time is precious to our customers. Do not waste if you do not help themselves.
Remember that customers are not an interruption of yourWork. You are the reason you have a job at all.
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